LMSW Supervision Marketplace Terms of Use (Clickwrap Agreement)
These LMSW Supervision Marketplace Terms of Use (the “Terms”) govern your access to and use of the website, mobile applications, and related services operated by Clinical Horizons, LLC (“Company,” “we,” “us,” or “our”) that facilitate connections online at https://www.clinicalhorizons.org/ between licensed master social workers seeking supervision hours (“LMSWs” or “Supervisees”) and independent licensed clinical social workers offering supervision services (“LCSWs” or “Supervisors”) (collectively, the “Platform”).
By clicking “I Agree” (or similar button) or by accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these terms of use, do not use the Platform.
1. Definitions
“Applicable Law” means all applicable federal, state, and local laws, rules, regulations, codes, and licensing board requirements, including professional practice standards, privacy laws, and mandatory reporting laws.
“Booking” means a scheduled supervision session (individual or group) between a Supervisor and a Supervisee arranged through the Platform.
“Content” means text, graphics, images, audio, video, data, software, and other materials available on or through the Platform.
“Fees” means amounts charged for supervision hours and/or related Platform services, including any subscription fees, facilitation fees, processing fees, taxes, and other charges disclosed at checkout or elsewhere on the Platform.
“PHI” means Protected Health Information as defined by HIPAA, to the extent HIPAA applies.
“Supervisor Services” means professional supervision services provided by independent licensed clinical social workers (LCSWs) to licensed master social workers (LMSWs), as may be required for licensure, clinical training, or professional development.
“User Content” means information or materials that you submit, upload, post, transmit, or make available through the Platform, including messages, documents, logs, reviews, and profile information.
2. Platform Role; No Clinical Services by Company
2.1 Marketplace Only. The Company operates a technology online website or platform that enables Supervisees to identify, communicate with, schedule, and pay independent Supervisors.
2.2 No Supervision Relationship with Company. Any supervision relationship is solely between you and the licensed Supervisor. The Company does not supervise you, direct your clinical work, or provide professional oversight.
2.3 No Guarantee of Outcomes. The Company does not guarantee:
that you will obtain any specific number of supervision hours;
that any Supervisor will be a good fit or available at any time;
that any hours will be accepted by any state licensing board or employer; or
that completion of supervision will result in licensure, employment, or any credential.
3. Eligibility; Licensure; Professional Compliance
3.1 Eligibility. You represent and warrant that you:
are at least 18 years old;
are a licensed master social worker (or equivalent credential) in one or more jurisdictions, or are otherwise legally permitted to receive supervision in your jurisdiction; and
will use the website and/or Platform only for lawful professional purposes.
3.2 Maintaining Licensure and Good Standing. You are solely responsible for maintaining your license/registration in good standing and complying with all continuing education, supervision, and other professional requirements.
3.3 State Board Requirements Are Your Responsibility. You are solely responsible for:
confirming your state board’s supervision requirements (including Supervisor qualifications, setting, format, frequency, documentation, and permissible remote supervision);
confirming that the selected Supervisor meets those requirements;
confirming whether and how group supervision, tele-supervision, and supervision of particular practice settings count toward hours; and
maintaining any applicable and adequate insurance coverage that may be deemed professionally required.
3.4 Jurisdictional Restrictions. You may use the website and/or Platform only in jurisdictions where doing so is permitted. If your jurisdiction requires a written supervision agreement filed with a board, you are responsible for ensuring that is completed and filed.
3.5 No Circumvention of Professional Rules. You may not use the website and/or Platform in a manner that violates professional ethics rules, employer policies, payer requirements, or supervision requirements.
4. Nature and Scope of Supervisor Services (Not Therapy)
4.1 Supervision Services. Supervisor Services are intended to provide professional supervision, consultation, case review, and professional development guidance as agreed between you and your Supervisor.
4.2 Not Therapy by Default. Unless you and the Supervisor separately enter a written agreement specifically for psychotherapy/counseling services (and the Supervisor is licensed and authorized to provide it in the applicable jurisdiction), Supervisor Services are not therapy and do not create a therapist–client relationship between you and the Supervisor.
4.3 No Emergency Services. The Platform and Supervisor Services are not intended for emergencies. If you or someone else is in immediate danger, call 911 or your local emergency number.
5. Relationship of Parties; No Employment or Agency
5.1 Independent Supervisors. Supervisors are independent professionals, not employees, agents, joint venturers, partners, or representatives of the Company.
5.2 No Employment Relationship. You are not an employee, contractor, agent, or representative of the Company by virtue of using the website and/or Platform.
5.3 No Agency. Neither you nor any Supervisor has authority to bind the Company, and the Company has no authority to bind you or any Supervisor.
6. Accounts; Identity; Security
6.1 Account Registration. You must create an account and provide accurate, current, and complete information.
6.2 Identity Verification. We may require identity and licensure verification (including third-party verification) and may suspend or terminate accounts that cannot be verified or that appear fraudulent.
6.3 Account Security. You are responsible for maintaining confidentiality of login credentials and for all activity under your account. Notify us promptly at martha@clinicalhorizons.org of any suspected unauthorized access.
7. Booking, Scheduling, Cancellations, No-Shows
7.1 Scheduling. Bookings are made through the Platform based on Supervisor availability. You are responsible for ensuring you can attend as scheduled and for meeting any prerequisites communicated by the Supervisor.
7.2 Cancellation Windows; Fees. Cancellation and rescheduling rules may vary by Supervisor, but at minimum the following apply unless a Supervisor policy disclosed at booking is stricter:
Supervisee cancellation window: 24-hour notice required.
No-show window: No more than 10 MINUTES LATE or failure to join.
Late cancellation fee /no-show fee: Session fee amount will be billed.
7.3 Supervisor Cancellations. If a Supervisor cancels, you may reschedule or request a refund for that session, subject to Section 9.
7.4 Force Majeure / Technical Disruptions. If a session is materially disrupted due to a widespread Platform outage, payment processor outage, or force majeure event, we may (in our discretion) facilitate rescheduling or issue a credit/refund consistent with Section 9. If the disruption is due to your equipment, connectivity, or environment, standard cancellation/no-show rules apply.
8. Fees; Payment Processing; Taxes
8.1 Fees and Disclosures. Fees for Supervisor Services and any platform/service fees will be displayed before you confirm purchase. You authorize the Company (and our payment processor) to charge your selected payment method.
8.2 Payment Processor. Payments are processed by check, cash or Zelle. Your use of the Processor is subject to the Processor’s terms. The Company is not responsible for the Processor’s acts or omissions.
8.3 Authorization; Recurring Charges (If Applicable). If you enroll in a subscription or recurring payment plan, you authorize recurring charges at the disclosed frequency until canceled in accordance with the Platform’s cancellation flow and any minimum commitment disclosed at signup.
8.4 Chargebacks. You agree not to initiate chargebacks without first contacting support at martha@clinicalhorizons.org and providing a reasonable opportunity to investigate. If you initiate a chargeback that is not resolved in your favor, we may:
suspend your account;
require future payments by alternative method; and/or
recover chargeback fees and administrative costs to the extent permitted by law.
8.5 Taxes. You are responsible for any applicable taxes on purchases, except where the Company is required to collect and remit them.
8.6 Promotions and Credits. Promotional codes, credits, or coupons have no cash value, are non-transferable, and may be modified or discontinued at any time, subject to Applicable Law.
9. Refunds; Credits; Disputes
9.1 General Policy. Refund eligibility depends on timing, session completion status, and the reason for the request. Unless required by Applicable Law, all sales are final except as expressly provided in these Terms or a written policy displayed at checkout.
9.2 Refunds for Supervisor Cancellation. If a Supervisor cancels a paid session and you do not reschedule, you may request a refund or Platform credit in the amount of the session fee actually paid (excluding any non-refundable processing fees, if disclosed) within fourteen (14) business days.
9.3 Refunds for Supervisee Cancellation. If you cancel within the applicable cancellation window, you may receive a refund or credit as disclosed at booking. Late cancellations and no-shows are generally non-refundable.
9.4 Service Quality Concerns. If you believe a session was not delivered as described (e.g., Supervisor did not attend, materially shortened session without agreement), you must notify us within seven (7) business days. We may, in our discretion:
issue a credit/refund;
facilitate rescheduling; and/or
investigate potential policy violations.
9.5 No Refund for Board Decisions. No refund will be issued due to any licensing board’s decision to deny or not accept supervision hours, forms, or attestations.
10. Supervision Hours Tracking; Logs; Attestations; Board Acceptance Disclaimer
10.1 Tracking Tools. The Platform may provide tools to track sessions, generate supervision logs, store documents, and request Supervisor attestations. These tools are provided for convenience only.
10.2 Your Responsibility for Accuracy and Completeness. You are solely responsible for:
ensuring logs are accurate and complete;
ensuring logs meet state board requirements (format, signatures, content);
maintaining your own copies of all required documentation; and
meeting any submission deadlines to the licensing board or employer.
10.3 Attestations by Supervisors. Any attestation, signature, or verification is provided by the Supervisor in their independent professional capacity. The Company does not verify the accuracy of logs or the truthfulness of attestations.
10.4 No Guarantee of Acceptance. The Company does not guarantee that any log, form, hour, or supervision arrangement will be accepted by any licensing board, employer, insurer, or third party.
10.5 Audit Cooperation. If your board requests confirmation of hours, you are responsible for responding and for coordinating with your Supervisor. The Company may provide records it has, subject to privacy, confidentiality, and legal constraints.
11. Communications; Recordkeeping; Platform Messaging
11.1 Platform Messaging. We may offer in-Platform messaging, video links, and document exchange to support scheduling and supervision logistics.
11.2 No Guaranteed Security for PHI. Unless we expressly state that a communication feature is HIPAA-compliant and executed under a business associate agreement (if applicable), do not transmit PHI through the Platform.
11.3 De-Identified Case Discussion Preferred. When discussing cases for supervision, you should use de-identified information whenever possible (e.g., omit names, dates of birth, addresses, record numbers, photographs, and other identifiers).
11.4 Consents and Authorizations. If supervision discussions require disclosure of identifiable client information, you are responsible for obtaining all required client consents/authorizations and complying with Applicable Law, workplace policies, and ethics requirements (including special protections for substance use disorder records where applicable).
11.5 Retention. We may retain messages, logs, and transactional data consistent with our privacy policy and legal obligations. We are not your record custodian for clinical records.
12. Confidentiality; Privacy; HIPAA
12.1 Confidentiality Duties. You agree to keep confidential:
non-public information about Supervisors (including their session content, feedback, methods, and materials), except as needed to meet licensure requirements or as required by law; and
the Company’s non-public business information, security measures, pricing structures, and Platform operations.
12.2 Privacy Policy. Our collection and use of personal information is described in the Clinical Horizons, LLCPrivacy Policy available at https://www.clinicalhorizons.org/privacy-policy which is incorporated by reference.
12.3 HIPAA Status. Unless expressly stated in writing, the Company is not acting as a HIPAA covered entity or business associate with respect to your supervision relationship. Supervisors may be HIPAA covered entities or otherwise subject to professional confidentiality obligations. You are responsible for determining what privacy laws apply to your professional activities.
12.4 Compelled Disclosure. If you are legally compelled to disclose confidential information (including by subpoena, court order, or regulator request), you will (to the extent legally permitted) provide reasonable advance notice to the affected party and cooperate to seek protective treatment.
12.5 Survival. Your confidentiality obligations survive termination of your account.
13. Professional Conduct; Prohibited Use
You agree not to:
misrepresent your identity, licensure, credentials, or supervision needs;
solicit or offer illegal services;
harass, discriminate against, threaten, or stalk any person;
share another person’s confidential information without authorization;
upload malware, attempt to disrupt the Platform, or reverse engineer the Platform except as permitted by law;
use the Platform to collect or transmit PHI unless an expressly HIPAA-compliant feature is designated for that purpose;
bypass the website and/or Platform to avoid Fees (including arranging supervision off-platform with a Supervisor first introduced on the Platform) during the Restricted Period of twelve (12) months after initial introduction, to the extent permitted by Applicable Law.
14. Mandatory Reporting; Duty to Warn/Protect; Legal/Ethical Disclosures
14.1 Mandated Reporting. You acknowledge that Supervisors (and you) may be mandated reporters and may be required by law to report suspected child abuse, elder abuse, dependent adult abuse, threats of harm, or other reportable events.
14.2 Duty to Warn/Protect. You acknowledge that Supervisors may have duties to warn/protect or take steps to prevent harm, depending on jurisdiction and circumstances.
14.3 No Legal Advice. The Platform does not provide legal advice regarding mandated reporting, confidentiality, or board compliance.
15. Intellectual Property; Platform License
15.1 Company IP. The Platform and Content are owned by the Company or its licensors and protected by intellectual property laws.
15.2 Limited License. Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal professional use as a Supervisee.
15.3 Restrictions. You may not copy, modify, distribute, sell, lease, or create derivative works of the Platform or Content, except as permitted by Applicable Law or expressly authorized in writing.
16. User Content; License; Monitoring
16.1 Your User Content. You retain ownership of your User Content as between you and the Company.
16.2 License to Company. You grant the Company a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, display, and otherwise use your User Content:
to operate, provide, maintain, and improve the Platform;
to prevent fraud and enforce these Terms; and
as otherwise described in the Privacy Policy.
16.3 Removal. We may remove or restrict User Content that violates these Terms, infringes rights, is unlawful, or creates risk to users or the Company.
17. Reviews and Feedback
17.1 Reviews. If the Platform permits reviews, you agree that reviews must be truthful, based on your actual experience, and must not include PHI or confidential third-party information.
17.2 Use of Feedback. You grant the Company a perpetual, irrevocable, worldwide, royalty-free right to use feedback you provide about the Platform for any lawful purpose, without compensation.
18. Suspension; Termination; Account Closure
18.1 Suspension/Termination by Company. We may suspend or terminate your access to the Platform immediately if we reasonably believe you have:
violated these Terms;
engaged in fraud or payment abuse;
created safety, legal, reputational, or security risk; or
provided false licensure/identity information.
18.2 Termination by You. You may close your account at any time through the Platform settings or by contacting support at martha@clinicalhorizons.org, subject to any outstanding payment obligations.
18.3 Effect of Termination. Upon termination:
your license to use the Platform ends;
you remain responsible for any outstanding Fees, chargebacks, or amounts due; and
certain data may remain accessible for compliance, dispute resolution, and legal reasons as described in the Privacy Policy.
19. Risk Allocation
19.1 Assumption of Risk. You acknowledge that professional supervision involves professional judgment and discussion of clinical scenarios and ethics, and outcomes may vary.
19.2 No Warranties. To the maximum extent permitted by law, the Platform is provided “as is” and “as available.” The Company disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and that the Platform will be uninterrupted, error-free, or secure.
19.3 Third-Party Services. The Company is not responsible for third-party services, including payment processors, video platforms, or Supervisor services.
20. Limitation of Liability
20.1 Exclusion of Certain Damages. To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, data, or business opportunities.
20.2 Liability Cap. To the maximum extent permitted by law, the Company’s total liability arising out of or related to these Terms will not exceed the greater of:
the total Fees you paid to the Company through the Platform in the six (6) months preceding the event giving rise to the claim; or
$100.
20.3 Exceptions. Nothing in these Terms limits liability that cannot be limited under Applicable Law.
21. Indemnification
You will defend, indemnify, and hold harmless the Company and its affiliates and their directors, officers, employees, contractors, and agents from and against any claims, demands, losses, liabilities, damages, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
your use of the website and/or Platform;
your relationship or interactions with any Supervisor (including any dispute about supervision hours);
your violation of these Terms or Applicable Law; or
your User Content, including any allegation that you disclosed PHI without authorization or violated confidentiality obligations.
22. Dispute Resolution; Arbitration; Class Action Waiver (Optional)
22.1 Informal Resolution. Before filing a claim, you agree to contact us at martha@clinicalhorizons.org and attempt in good faith to resolve the dispute for at least sixty (60) days.
22.2 Arbitration. If enabled by the Company for your jurisdiction and indicated at acceptance, disputes will be resolved by binding arbitration administered by JAMS under Georgia law, conducted in Atlanta, GAbefore one arbitrator. Judgment may be entered in any court of competent jurisdiction.
22.3 Class Action Waiver. Where permitted, you agree to bring disputes only in an individual capacity and not as a plaintiff or class member in any class, collective, consolidated, or representative action.
22.4 Small Claims; Injunctive Relief. Either party may seek relief in small claims court if applicable, and either party may seek temporary injunctive relief in court to protect intellectual property, confidentiality, or prevent unauthorized access or misuse of the Platform.
23. Governing Law
These Terms are governed by the laws of Georgia, without regard to conflicts of law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of any arbitration provision.
24. Notices
24.1 To You. We may provide notices via email, in-Platform notifications, or postings on the Platform.
24.2 To Us. You may provide notices to Clinical Horizons, LLC, 5235 A Wexford Lane, Norcross, GA, 30071, martha@clinicalhorizons.org.
24.3 Deemed Receipt. Notices are deemed received when sent (email/in-Platform) or when posted, except where Applicable Law requires otherwise.
25. Modification of Terms
We may update these Terms from time to time. We will post the updated Terms and update the “Last Updated” date: March 11, 2026. Material changes will be communicated via the Platform or email. Continued use of the Platform after the effective date of updated Terms constitutes acceptance, except where Applicable Law requires additional consent.
26.Electronic Signatures; Consent to Do Business Electronically
You consent to receive disclosures, notices, and communications electronically and agree that your clickwrap acceptance constitutes your electronic signature and forms a binding agreement.
27. Miscellaneous
27.1 Entire Agreement. These Terms, together with the Privacy Policy and any posted policies incorporated by reference (including cancellation and refund policies), constitute the entire agreement between you and the Company regarding the Platform.
27.2 Severability. If any provision is held unenforceable, the remaining provisions will remain in effect.
27.3 No Waiver. Failure to enforce a provision is not a waiver.
27.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
27.5 Third-Party Beneficiaries. Except as expressly stated, there are no third-party beneficiaries.
28. Survival
Sections intended by their nature to survive will survive termination, including Sections 2, 8–12, 15–22, 24, 26–28.